Mediation is a voluntary process through which the disputing parties have the ability to discuss the conflict with the mediator. The mediator acts as an impartial person, whose aim is to help the parties settle their own conflicts. The aim of the mediation is to find a solution that is beneficial to both parties.
Mediation is different from a trial or arbitration. For example, there is a winner or a loser in a trial or arbitration. A mediation does not produce a winner or a loser, but a decision is reached that benefits all parties.